Refund & Return Policy
Thank you for supporting our mission. As 20%–100% of each purchase is donated to meaningful causes, we operate with a limited refund structure. Please review our policy below before making a purchase.
Refunds
All sales are final, and we do not offer refunds for change-of-mind, sizing issues, or general dissatisfaction.
Defective or Damaged Items
If you receive a defective or damaged product, you may be eligible for a refund in the form of a digital gift card. To process your request:
You must contact us within 7 days of delivery
Provide your order number and clear photos showing the defect
Once reviewed and approved, your digital gift card will be issued.
Exchanges
We accept exchanges for eligible items under the following conditions:
The request must be made within 14 days of delivery
The item must be unused, unwashed, and in original condition, with all original packaging (if applicable)
The item must pass inspection upon return and be deemed fit for resale
Customers are responsible for all return shipping costs
If your exchange is approved, we will ship the replacement item once the original item has been received and inspected.
Non-Returnable Items
The following items are not eligible for return or exchange:
Items marked as final sale
Gift cards
Items that have been worn, washed, or altered
Any items returned without prior approval
Return Process
To initiate a return or exchange:
Contact us with your order number and reason for return
Wait for confirmation and return instructions before shipping your item
Ship the item back using a trackable method (recommended)
We are not responsible for lost or damaged return shipments.
Additional Notes
Shipping fees (original and return) are non-refundable
We reserve the right to refuse returns that do not meet the above conditions
Processing times may vary, but we aim to review all requests within 3–5 business days
We truly appreciate your understanding. Your support enables us to continue contributing to important causes while delivering quality products.